L'OBSERVATEUR At Your Service

L'Observateur relies on its expertise, an expertise acquired in Quebec, in Canada, and in the United States. The environment changes; humans evolve.

To choose L'Observateur, is to avail yourself of a personal service. an efficient and customised service, one of utmost competence dedicated to your success.

Where do your customers get their information?

- 55 % from a representative or sales clerk
- 47 % from circulars
- 27 % from friends
- 25 % from pamphlets
- 10 % from the Internet

Note: more than one source possible
Source: L’OBSERVATEUR, 2005

L'OBSERVATEUR Is With You

L'Observateur offers you its skills to help research and attain your goals in a setting characterised by closeness, partnership, and affinity.
Listening to your customers… means profits

- 53 % of consumers choose a business
  because of the staff’s pleasant attitude
- 71 % of consumers avoid a business
  because of the staff’s bad attitude

Main factors in choosing a business

- 53 % staff’s pleasant attitude
- 20 % the business’ reputation
- 17 % attractive sales
- 7 % good prices
- 3 % publicity, promotions

Source: L’OBSERVATEUR, 2006