Les cours et les formations

Our training, which is tax deductible, will allow you to retain newly acquired knowledge. We will support you in your efforts to increase customer satisfaction by supporting your business and by training employees within your team.

Based on our expertise in the retail sector, our courses are an asset for any business looking for new ideas and rapid growth.

The following subjects were well appreciated by customers at Abitibi Consolidated, Le groupe Forzani, Ivanhoé Cambridge, Rona Sherbrooke, Carquest, NAPA, Intrawest-Tremblant, Uniprix, BNC, Astral :

• Marketing Relationships: Manages the approach, the employee-customer relationship.
• Standardizing Service: simple, easy, and pleasant.
• Growth: Growing, becoming larger, and handing the torch!
• Conferences on a Theme

The Conferences

L’Observateur invites you to surprise your executives, managers, employees or shareholders with a conference offering a proven formula based upon fresh data, anecdotes, and certified proof, the whole conveyed via a theme with a message. Surprise, amazement even provocation can all be at the core of an important message to be delivered. Conferences can be an efficient way to reach important communication goals for a business, an organisation or an institution :

Genius ideas
Where are People Going?
Learn What it Takes
Opinions can be Measured
Loyalty Equals Satisfaction

Accréditation Emploi-Québec: # 0023170