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Trainings

L’Observateur offers made-to-measure training for companies
and retail businesses

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Trainings and Courses

These courses, which are tax deductible, teach businesses how to retain newly acquired knowledge. These courses are based on management training, and helping companies and retail businesses with their efforts at increasing customer satisfaction.

Based on a strong knowledge of the retail sector, L’OBSERVATEUR training and coaching sessions are an asset for any business in search of new ideas and rapid growth.

The following subjects were well appreciated by customers at Abitibi Consolidated, Le groupe Forzani, Ivanhoé Cambridge, Rona Sherbrooke, Carquest, NAPA, Intrawest-Tremblant, Uniprix, BNC, Astral :

  • Marketing Relationships: Manages the approach, the employee-customer relationship.
  • Standardizing Service: simple, easy, and pleasant.
  • Growth: Growing, becoming larger, and handing the torch!
  • Conferences on a Theme
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The Conferences

L’Observateur invites you to surprise your executives, managers, employees or shareholders with a conference offering a proven formula based upon fresh data, anecdotes, and certified proof, the whole conveyed via a theme with a message. Surprise, amazement even provocation can all be at the core of an important message to be delivered. Conferences can be an efficient way to reach important communication goals for a business, an organisation or an institution :

Genius ideas
Where are People Going?
Learn What it Takes
Opinions can be Measured
Loyalty Equals Satisfaction

Accréditation Emploi-Québec: # 0023170