L’Observateur

With more than 5,000 mystery shoppers recruited across Canada, L’Observateur is able to produce standardized and regular evaluations of the quality of service based on the Customer Evaluation Quality Index (CEQI©).

Derived from a scientific approach to ensuring the development of accurate and meaningful statistics on several criteria, this program allows quantifying and qualifying the nature of the services offered by your employees to your customers. L’Observateur measures the perceived quality of your staff, your products and ultimately your organization.